Anticipating a new age in wealth management

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The 2011 Survey provides a number of perspectives on private banking and wealth management. In our analysis, tougher clients, the impact of regulation, and the need for greater efficiency and effectiveness are leading to significant performance challenges with cost-income ratios remaining stubbornly high. The pace of change is now faster than it has been historically and organizations’ ability to adapt and transform is now critical. We are on the cusp of fundamental change and will see clear industry leaders and losers emerging by the middle of this decade.

Key themes of this 2011 edition include:

  • Client evolution
  • The impact of regulation
  • Operational excellence
  • Change is the reality

The 2011 Survey had the largest response since 1993, when the Survey was first published, with 275 participants in 67 countries completing the Survey.