This paper is the second in our series of Global Industrial Manufacturing thought leadership. Under the umbrella theme "Manufacturing Excellence" the series looks at the ways the manufacturing sector can position itself for long term success. Fresh thinking and new approaches to the challenges faced in a changing economic landscape will be examined, in an interconnected series which delivers the PwC point of view on industry direction in the medium to long term.
It’s a given that a business needs to focus on its customers. But how does this work in practice for industrial sectors, where customers aren’t consumers, but businesses?
In this paper we take a look at how manufacturing companies are collaborating with customers to build relationships and revenue. They’re using a variety of techniques to understand customers better, both individually and in groups.
They’re helping them improve efficiency – and document the environmental impact. They’re reaching across the supply chain and working to understand how their customers’ customers – consumers – impact decision-making. And in meeting customer needs better, everywhere customers are located, manufacturers are also improving their own products and cutting costs.
Download the first report from the "Manufacturing Excellence" series
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